Refund and Returns Policy

At Woodora Decor, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your product, we are here to help. This Return and Refund Policy outlines the terms under which you can return items and request a refund.

1. Return Eligibility

You are eligible for a return if:

• The item is unused, in its original condition, and in the original packaging.
• You initiate the return within 7days from the date of delivery.

2. Non-Returnable Items

The following items are not eligible for return:

• Custom-made or personalized products.
• Products marked as “final sale.”

3. How to Return an Item

To return an item:

1. Contact our customer service team at woodoradecors@gmail.com or 03001626130 within the return window.
2. Provide your order number and reason for return.
3. We will provide you with a return authorization and instructions for shipping the item back to us.

Return Shipping Costs:

• Customers are responsible for the return shipping costs unless the return is due to a defect or mistake on our part.
• We recommend using a trackable shipping service to ensure the item arrives safely.

4. Refunds

Once we receive the returned item:

• We will inspect it to ensure it meets our return criteria.
• If the return is approved, we will issue a refund to the original payment method within 7-14 days.
• If the return is denied (e.g., the item is not in its original condition), we will notify you and may offer a partial refund or the option to have the item returned to you at your expense.

Refund Process:

• Refunds will be issued for the price of the product only. Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

If you wish to exchange an item for a different size, color, or model, please contact our customer service team. If the item is eligible for exchange, we will guide you through the process. Exchanges may be subject to additional shipping charges.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving the product. We will provide you with a return label at no cost to you and issue a full refund or send a replacement, depending on availability and your preference.

7. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank or credit card company. It may take some time before the refund is officially posted.
• If you’ve done this and still haven’t received your refund, please contact us at woodoradecors@gmail.com or 03001626130.